Due to COVID-19, there may be delays with order fulfillment of print copies. Please use our contact us form for any questions.
NOTICE: Effective immediately, Design to Learn will no longer be accepting Purchase Orders. We are no longer selling printed copies of our materials, as well as DVDs. We will continue to sell PDF versions of our products. Please use our contact us form for any questions.

FAQ

How will I know when I can access my downloadable pdfs?

Right after placing your order, you should receive an email from designtolearn.com that will look like this:

 

Your order (# ___) at Design to Learn included file download(s). You may access them with the following link(s):

 

CMComplet.pdf

 

2010PM.pdf

 

After downloading these files these links will have expired. If you need to download the files again, you can login at https://www.designtolearn.com/user and visit the "My Account" section of the site.

 

I never received an email with links to the downloadable pdfs. Now what?

Check your junk mail filter for our email. Or, you can login at https://www.designtolearn.com/user and visit the "My Account" section of the site. Click on File Downloads/Files and on the name of the pdf. You will have 3 opportunities to download from your account.

 

I can’t download my pdfs. When I click on them, the message is "Access Denied".

Login at https://www.designtolearn.com/user and visit the "My Account" section of the site.  Click on File Downloads/Files and on the name of the pdf. You will have 3 opportunities to download from your account. If you still have difficulty, please send us a screen shot of the error message. 

Here is a link to an unaffiliated web site that explains in detail how to take a screen shot of your desktop.

We will trouble-shoot from our end and contact you as soon as we find a solution.

 

I see that I can access the online Communication Matrix at no charge from your website. Can I get a refund for purchasing the downloadable version?

There are no refunds on downloadable pdfs.  Please note that the free online version of the Communication Matrix is available for online use only; there is no option to print the assessment tool itself from the online version.  If you wish to have a print copy, you’ll need to purchase either the print booklet ($8.00 for the Communication Matrix for Professionals, or $14.00 for the Parent version, plus $4.00 shipping within the US) or pay for a downloadable pdf ($5.00).  Both are available from our website at https://designtolearn.com/products.

Estimado Usuario: Con respecto a la compra de los libros vea la siguiente informacion

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Aceptamos tarjetas de crédito excepto American Express, órdenes de compra o cheques. Pedidos hechos con orden de compra no se envían hasta que recibamos dicha orden o cheque.

Las órdenes de compra o cheques con una nota adjunta explicando a cual transacción corresponden deben ser enviados a: Design to Learn Oregon Health & Science University 707 SW Gaines St. Portland OR 97239 Es probablemente lo mas seguro adjuntar copia de impresora del correo electrónico confirmando la orden a la orden de compra o al cheque. Hacemos el envío a traves de FedEx Internacional económico. Los costos de envío se determinan por peso y destino y toman de 5 a 10 días en llegar. Requerimos una dirección FISICA, no una casilla de correo, así como el teléfono del destinatario en la etiqueta de Fedex. Si desea recibirlo en una casilla postal sólo podemos enviarlo por UPS. Paquetes de UPS que pesen mas de 16 onzas necesitan pasar por Aduana, lo que puede demorar el tiempo de entrega. Si experimenta un error, por favor envíe una "captura de pantalla" del error específico. La próxima semana le responderemos la pregunta sobre planificación de estrategias.